delivers quality support, technical expertise, and innovative self-service tools, 24 x 7.
Whether you are going live on an application, upgrading to a new release of your
software, or experiencing a technical, process or knowledge issue, our application
specialists are on call to solve any issue at any time. Even the most experienced users
occasionally run across a question they can't answer on their own. We provide you with
the knowledge and assistance you need, at all times, to keep your solution running at
optimum efficiency.
sure. However, we believe that providing
strong web support services is a valuable
addition that facilitates efficient
communications with our customers. The
centerpiece of our web services resides in
our Customer Center. The Customer
Center is provided by GDS as a service for
use by our customers when
communicating with our support staff on a
variety of issues. While the Customer
Center offers a great deal of functionality
and convenience, it is intended only to
serve as a supplement to the direct support
services offered by GDS and is not a
substitute for other communication
methods.
more corporate
information.
feature, which gives you the ability to report, to GDS, a specific problem you are
experiencing with your software. While it can be used for documenting such, for those
problems requiring immediate closure, we recommend calling the local GDS support
office.
One of our prime objectives is the continual improvement of services, processes and
value for our customers. It is for this reason we encourage each Customer Center user
to provide feedback. One method used to collect feedback is through occasional
surveys posted in the Customer Center. Because honest, constructive input is a vital
part of our improvement process, no information about the respondent is collected
from these surveys; responses are truly anonymous. In addition to Surveys, our
Customer Center provides easy to use Feedback Forms, through which customers may
communicate product and services improvement suggestions to our staff at any time.
In addition to the other web support services we offer, The Information Exchange (TIE)
is provided as a communications conduit for GDS customers to use as a knowledge
base and in sharing information with other GDS customers and GDS personnel. The
prime mission of the TIE is as an information forum. As such, it is intended to provide a
Topic and Subject framework to stimulate both intra-company and inter-company
communications.
© 2004 Global Distribution Systems America, Inc. All Rights Reserved.
